Provider Workforce Development Plan (P-WFDP)
ACC/RBHA Providers
About this page
Mercy Care, Arizona Complete Health, Banner University Family Care, Health Choice Arizona, Molina Complete Care and United Healthcare Community Plan, require that all ACC, ACC-RBHA Behavioral Health contracted agencies with designated Provider types, develop and maintain an annual P-WFDP. Although the P-WFDP is not currently required for other lines of business (LOBs), it is considered a crucial business process. Provider organizations across all lines of business are strongly encouraged to establish a comprehensive plan that emphasizes workforce development initiatives. By prioritizing these initiatives, organizations can enhance service delivery and improve the overall quality of care provided to members.
Workforce Development Planning
The objective of Workforce Development Planning is to foster collaboration with internal stakeholders to ensure that members receive services from a sustainable workforce that is qualified, competent, and adequately staffed, as outlined in AHCCCS Policy ACOM 407.
A sustainable workforce plays a crucial role in establishing and maintaining continuity of care for members. The approach to Workforce Development is rooted in a comprehensive, systematic, and measurable structure that incorporates best practices at all levels of service delivery. It embraces Adult/Children's Guiding Principles, Adult Learning Theories/Methods, Trauma-informed Care, Equitable Services, and Culturally Competent practices.
Providers are encouraged to continually assess their progress and adapt strategies to ensure the ongoing success and effectiveness of Workforce Development initiatives. The ultimate goal is to foster continuous growth and improvement within the organization, ensuring the delivery of high-quality services to members.
Deliverables by Provider Type
Deliverables by Provider Type
To enhance workforce planning efforts, organizations should incorporate the following strategic components into their P-WFDP (Provider Workforce Development Plan)
Components of a Provider Workforce Development Plan
Conducting a thorough analysis of the organization's current workforce and future needs. This involves identifying skill gaps, assessing employee competencies, and determining the organization's long-term goals and objectives.
Needs Assessment
Designing and implementing education programs to address identified skill gaps and enhance employee competencies. This may include both internal training programs and external partnerships with educational institutions or professional development providers.
Employee Education, Development, & Training Programs
Establishing clear and measurable goals that align with the organization's strategic objectives. These goals should address specific areas of workforce development, such as skill enhancement, leadership development, or diversity and inclusion initiatives.
Organizational Goals and Objectives
Implementing performance management systems to monitor and evaluate employee performance. This includes establishing clear performance expectations, regularly assessing employee performance, and taking appropriate actions to support and improve performance.
Performance Management
Identifying key positions within the organization and developing strategies to ensure a pipeline of qualified candidates for future leadership roles. This may involve mentoring programs, talent identification, and career development plans.
Succession Planning
Is your organization required to develop or submit the P-WFDP?
The below AHCCCS Provider Types are required to develop a P-WFDP within 90-days of becoming a contracted Provider. In addition, it is an expectation that organizations review and update their P-WFDP with new initiatives and objectives on an annual basis, as well as have their P-WFDP ready "upon request."
AHCCCS Provider TypeDescriptionHAStatewide Housing AdministratorHOH2O Housing and Health Opportunities ProviderESEnhanced ShelterA3Community Service AgencyA6Rural Substance Abuse Transitional AgencyB1Level I Residential Treatment Center – Secure (IMD)B2Level I Residential Treatment Center – NonSecure (non-IMD)B3Level I Residential Treatment Center – NonSecure (IMD)B7Crisis Services ProviderB8Behavioral Health Residential FacilityC2Federally Qualified Health Centers (FQHCs)- *see HP Provider ManualICIntegrated Clinics29Rural Health Clinics (RHCs)39Habilitation Provider77Behavioral Health Outpatient Clinic78Level I Residential Treatment Center – SecureOnly the below AHCCCS Provider Types are required to submit per credentialing.
AHCCCS Provider TypeDescriptionHAStatewide Housing AdministratorHOH2O Housing and Health Opportunities ProviderESEnhanced ShelterA3Community Service Agency