About The AZ Workforce Development Alliance – ALTCS

The AWFDA – Arizona Long-Term Care System (ALTCS)  is a partnership between all the Arizona Health Care Cost Containment System (AHCCCS) ALTCS plans – including Banner University Family Care, the Arizona Department of Economic Security, Mercy Care, and United Healthcare Community Plan. Together, we act as a single point of contact for reference and direction to our shared provider network.

The Alliance works with AHCCCS, health care providers, AHCCCS members, and other partners to drive long-lasting and effective changes in workforce development and outcomes. We are transitioning the existing system, based on prescription and compliance, to a more autonomous, integrated, and competency-based system.

Our Mission

To evaluate, monitor, and support the development of the capability, capacity, connectivity, culture, and commitment of our provider workforce. 

Meet Our Team

Layla Bishop

UnitedHealthcare Community Plan

Layla Bishop is the Workforce Development Administrator for UnitedHealthcare Community Plan (UHCCP). In her current position, Layla works on WFD initiatives for ACC, ALTCS, and DDD contracts. Her position includes actively collaborating with community stakeholders and providers to develop, strategize, coordinate, and implement WFD initiatives across Arizona. Layla has a passion for suicide prevention and is on the Board of the Arizona Suicide Prevention Coalition. She is also a facilitator of ASIST, safeTALK, and YMHFA. Layla also serves as a leader on UHCCP’s Diversity, Equity, Inclusion, and Belonging Council. 

Before joining UHCCP Layla worked in the healthcare field for over 25 years. She started her journey as a direct care provider, working her way into management, and then Training and WFD. Layla received her Master’s in Social Work degree and her BS in Psychology with a minor in Law from Arizona State University. 

Sarah Hauck

Mercy Care

Sarah Hauck coordinates and oversees Workforce Development activities for Mercy Care.  She leads across these organizations to identify need gaps and develop specialized learning strategies to improve organizational performance. These include the creation of state-of-the-art, performance-based training and educational tools, as well as continual analysis of programs and initiatives to ensure maximal performance and ROI. 

Her work includes the development and implementation of learning standards, tools, templates, and reporting requirements. She is an expert facilitator in numerous course topics, including cultural competency, trauma informed care, assertive community treatment, and family psychoeducation. 

Sarah began her career in Bloomington, Indiana, as a direct care provider to children with behavioral and emotional special needs before expanding her work (and moving to Arizona) to include individual, group, and family therapies. From there she took on rapidly expanding responsibilities, managing training and Workforce Development programs benefitting Arizona’s communities. Sarah holds a Master of Science in Counseling Psychology from Arizona State University and a Bachelor of Science in Psychology (with a minor in Biology) from Indiana University.

Selena McDonald

Banner – University Family Care

Selena McDonald is the Workforce Development Sr. Manager for Banner—University Family Care (B-UFC). In her current position, Selena is responsible for coordinating and overseeing contractually required Workforce Development activities and initiatives. Before joining B-UFC in 2018, Selena served in multiple roles within the physical and behavioral health system, including Health Education, Case Management (DDD & ALTCS), Population Health Management and Workforce Development. Selena received her Bachelor’s degree in Health Sciences with an emphasis in Community Health Education from The University of Arizona in 2007, and her Master’s degree in Public Administration with an emphasis on Health Care Management from Grand Canyon University in 2014.

Debra White

Division of Developmental Disabilities 

Debra is the Workforce Development Manager for the DES/Division of Developmental Disabilities.  Debra holds a Bachelor of Science degree in Special Education and is a Certified Public Manager.  She started her career as a direct care provider and has worked for over 29 years supporting people with developmental disabilities, including 24 years with the Division.  She is responsible for the development and implementation of the Division’s Workforce Development Plan, oversight of the subcontracted Health Plans’ workforce development activities, supporting the Division’s Network Team monitoring for gaps in the provider network, and data analysis of the provider workforce. Debra also provides technical assistance and education information across a variety of platforms and collaborates with AHCCCS, LTC MCOs, contractors, provider organizations, and stakeholders to ensure members receive services from a workforce that is qualified, competent, and sufficiently staffed.