About AZ Workforce Development Alliance – ACC, ACC-RBHA

The AWFDA – ACC, ACC-RBHA is comprised of all the AHCCCS Complete Care (ACC) & Regional Behavioral Health Authority (RBHA) plans in Arizona. The Alliance serves as a single point of contact for the shared provider network that includes Arizona Complete Health, Banner – University Family Care, Care 1st, Molina Healthcare, Mercy Care, Health Choice Arizona, and United Healthcare Community Plan.

We are dedicated to working with Relias, the Arizona Health Care Cost Containment System (AHCCCS), and health care providers, members, and communities to drive long-lasting and effective changes in workforce development and outcomes.

To achieve this vision, we are collaboratively assisting health care providers with a transition from a prescriptive and compliance-based system to a more autonomous, integrated, and competency-based system.

Our Mission

To evaluate, monitor, and support the development of the capability, capacity, connectivity, culture, and commitment of our provider workforce leading to a competent workforce that is capable of producing optimal member outcomes. 

Meet Our Team

Layla Bishop

UnitedHealthcare Community Plan

Layla Bishop is the Workforce Development Administrator for UnitedHealthcare Community Plan (UHCCP). In her current position, Layla works on WFD initiatives for ACC, ALTCS, and DDD contracts. Her position includes actively collaborating with community stakeholders and providers to develop, strategize, coordinate, and implement WFD initiatives across Arizona. Layla has a passion for suicide prevention and is on the Board of the Arizona Suicide Prevention Coalition. She is also a facilitator of ASIST, safeTALK, and YMHFA. Layla also serves as a leader on UHCCP’s Diversity, Equity, Inclusion, and Belonging Council. 

Before joining UHCCP Layla worked in the healthcare field for over 25 years. She started her journey as a direct care provider, working her way into management, and then Training and WFD. Layla received her Master’s in Social Work degree and her BS in Psychology with a minor in Law from Arizona State University. 

Jezreel Ramirez

Molina Healthcare

Jezreel served in the United States Marine Corps from 2000 to 2004, he began his career as an administrative clerk, swiftly transitioning into roles as a healthcare eligibility specialist and health insurance fraud prevention advocate. Transitioning to the non-profit sector in 2004, Jezreel flourished in community service roles with organizations like Community Legal Services, PPEP Inc., and Regional Center for Border Health in Yuma County. As a community resources navigator, he facilitated connections for over 20,000 low-income individuals and families, linking them to vital legal, healthcare, education, and employment services.

Since 2017, Jezreel has been in the Phoenix metropolitan area, assuming leadership roles at Goodwill of Central and Northern Arizona as Community Experience Partner, matching individuals to employers. He spearheaded initiatives to support veterans’ employment integration, reaching out to over 15,000 Arizona veterans. Later with the City of Avondale Resource Center and Chicanos Por La Causa, he continued to excel as a leader in customer service and community engagement. Jezreel holds a Certified Veteran Coach credential from Hawkeye Institute, a Medical Interpreter Competency certificate from The University of Arizona and is currently pursuing PMP certification from Syracuse University.

Yvette Tucker

Arizona Complete Health

Yvette Tucker is the Workforce Development Administrator for Arizona Complete Health. She is an innovative leader that takes a consultative approach toward enhancing organizational effectiveness and is committed to improving the learning process- which has been a driving force throughout her two-decade career in healthcare and behavioral health. She has strong knowledge and background in analysis, instructional design, course development, facilitation, evaluation, and leadership development. Yvette holds a Master of Arts degree in Adult Education, and her expertise includes adult learning theory, application of instructional design strategy, distance learning, and program management.

As a member of the Training & Workforce Development Team at Arizona Complete Health (AzCH), Yvette is passionate about developing life-long learners, reducing mental health stigma, and leading diversity, equity, & inclusion (DEI) initiatives. She is a certified Instructor of Mental Health First Aid, and a licensed facilitator of The 7 Habits of Highly Effective People, and currently serves as Co-Correspondence Chair on AzCH’s DEI Council. Yvette’s role as Workforce Development Administrator involves actively collaborating with system partners, health care providers and communities across Arizona to drive ongoing and effective change related to workforce development that focus on measurable outcomes.

Mark Faul

Care1st Arizona Health Plans

Mark has been the Workforce Development Administrator for Care1st since October 2018. Previously, he worked for a SMI provider in Maricopa County as the Clinical Workforce Development Manager. Before that he was employed by the Department of Emergency and Military Affairs as a counselor for an At-Risk-Youth program focusing on teens who dropped out of school. Mark is on the Gilbert Police Crisis Support Unit as a volunteer and assists in some trainings for first responders. Mark has taught as an adjunct faculty member for the National Challenge Institute in New Hampshire and in Colleges in Myanmar (Burma). He also facilitates A.S.I.S.T., SafeTalk (Suicide Prevention) Adult and Youth Mental Health First Aid. Mark is a licensed counselor and has a Masters in Counseling Psychology and a Masters in Addiction Counseling.

Sarah Hauck

Mercy Care

Sarah Hauck coordinates and oversees Workforce Development activities for Mercy Care, and the broader Arizona Association of Health Plans (AzAHP) Workforce Development Alliance team – a statewide collaborative for Arizona’s health plan providers. She leads across these organizations to identify need gaps and develop specialized learning strategies to improve organizational performance. These include the creation of state-of-the-art, performance-based training and educational tools, as well as continual analysis of programs and initiatives to ensure maximal performance and ROI. 

Sarah also coordinates and oversees Workforce Development activities for the Arizona Association of Health Plans’ Workforce Development Alliance team, which is a statewide collaborative for Arizona’s health plan providers. Her work includes the development and implementation of learning standards, tools, templates, and reporting requirements. She is an expert facilitator in numerous course topics, including cultural competency, trauma informed care, assertive community treatment, and family psychoeducation. 

Sarah began her career in Bloomington, Indiana, as a direct care provider to children with behavioral and emotional special needs before expanding her work (and moving to Arizona) to include individual, group, and family therapies. From there she took on rapidly expanding responsibilities, managing training and Workforce Development programs benefitting Arizona’s communities. Sarah holds a Master of Science in Counseling Psychology from Arizona State University and a Bachelor of Science in Psychology (with a minor in Biology) from Indiana University.

Selena McDonald

Banner – University Family Care

Selena McDonald is the Workforce Development Sr. Manager for Banner—University Family Care (B-UFC). In her current position, Selena is responsible for coordinating and overseeing contractually required Workforce Development activities and initiatives. Before joining B-UFC in 2018, Selena served in multiple roles within the physical and behavioral health system, including Health Education, Case Management (DDD & ALTCS), Population Health Management and Workforce Development. Selena received her Bachelor’s degree in Health Sciences with an emphasis in Community Health Education from The University of Arizona in 2007, and her Master’s degree in Public Administration with an emphasis on Health Care Management from Grand Canyon University in 2014.


Sylvia Sanders

Arizona Association of Health Plans –  Consultant / Workforce Development Program Manager

Sylvia Sanders is the Workforce Development Project Manager for the Arizona Association of Health Plans (AzAHP). Sylvia is an experienced health information manager, technical pioneer, and an avid educator. Sylvia has led intradepartmental and interdepartmental initiatives revolving around professional development, performance & process improvement, and solution-oriented methodologies. She specializes in strategic analysis, critical thinking, and organizational communication & collaboration, with advanced knowledge and experience in healthcare operations, revenue cycle management, and organizational compliance. In addition to the facilitation of organization wide innovative training, Sylvia concentrates on process standardization, adult learning methodologies, and academic content development to create value added programs. She also has experience in informatics and data governance.

Communication, feedback, and accountability are three characteristics that Sylvia believes are essential to impactful comprehension, continuous improvement, and professional development. Beginning in healthcare administration, Sylvia has worked in several specialties including chiropractic services, long term care, acute rehabilitative facilities, behavioral/mental health, and crisis addiction services. She also contributes to the HIM industry through teaching and training with various higher learning organizations. The formal education forum allows Sylvia to shape students, graduates, certified coders, and practicing providers in medical coding & billing, healthcare law & ethics, HIPAA privacy & security, and database analysis & management.